Indigo Inn Casa Adults Only

Who Indigo Inn Casa suits, and who should skip it

Indigo Inn Casa suits couples who want a photogenic adults-only pool garden minutes from Hersonissos beach and the strip, who travel light, and who book directly rather than through a package reseller. Skip it if you need a quiet afternoon, storage for more than a hanging rail, step-free access, or the certainty of sleeping in the hotel you paid for. The lists below come from recurring themes across its 135 Tripadvisor reviews and 271 Booking.com reviews.

The rooms: three hotels joined together, and no reliable count

Indigo Inn Casa is not the small inn its name suggests: it is a 4-storey complex of a main building and two adjoining ones, put together in 2022 from three previously separate hotels, each with its own reception, which is why guests describe rooms reached by flights of garden steps.

Its size cannot be pinned down. Three feeds derived from Booking.com give around 73 rooms for this listing, while other channels quote 120 to 130, which almost certainly counts the whole Indigo complex including the 60-suite sister hotel next door. Booking.com itself publishes no figure. Categories on sale are a Superior Double and a Double with Pool View at about 22 sqm and a Superior Suite at about 40 sqm, though the hotel’s own site advertises larger Deluxe rooms and maisonettes. Ask for a room away from both the main road and the inner courtyards, since the noise complaints come from opposite sides of the site, and be aware that several guests booked a pool view and were given a courtyard until they complained.

One more thing to settle before you book: the minimum age is inconsistent across channels. Booking.com states 18 and no children, Expedia lists 17, the hotel’s own booking engine accepts guests from 14 and some tour operators sell it as 15 and over. Confirm it directly if it matters to your party.

Four pools, Estragon and the arrival problem

The water is the draw: a 200 sqm main pool with the bar beside it and 3 smaller pools of roughly 30 sqm stepped through the grounds, all of them unheated, with free loungers, a gym, free bikes, and the Estragon restaurant handling breakfast and the evening buffet.

Eating here is better than the room rate suggests, because the owner runs several restaurants along the same street and guests can use them, including the Pareya wine and tapas bar that opened next door in 2025. There is no spa on site, though a partner hotel nearby sells access. The two things that spoil the terrace are music, played across the pools all day at a volume several guests say defeats an afternoon nap, and until 2026 a shortage of loungers that had people queueing before nine; that particular complaint has stopped appearing.

Then there is arrival, which is the reason for our score. Sixteen reviewers, from October 2024 to September 2026 and concentrated in July 2025, describe reaching reception and being told their room was unavailable, then being sent elsewhere: to the sister hotel next door, which is not adults only, to another hotel down the road, or in one case to apartments an hour’s walk away. The reason given was an electrical fault in ten of those accounts, a plumbing problem in two, and elsewhere a computer failure or a fire; guests who asked to see the faulty room were refused, and one was told seven other couples were waiting at the desk with the same complaint. Most of these bookings came through package resellers. We report this as a consistent body of guest allegations rather than established fact, and note that no reply from the hotel has ever addressed it.

How to get there

Indigo Inn Casa sits at Eleftheriou Venizelou 152 in Limenas Hersonissou, about 22 km from Heraklion airport (HER), a drive of 17 to 25 minutes, with Heraklion city about 25 km west and Knossos 28.5 km.

Three transport options cover the trip, and each fits a different stay. A pre-booked transfer or taxi is the simplest arrival and the rank is 30 m from the door; our guide to taxi and airport transfer services in Crete lists the operators and typical prices. A hire car opens up the Lasithi plateau and parks free on site, and our car rental in Crete page compares local rates. The bus stop is a minute away and Heraklion costs about 3.50 euros, which is the cheapest way to reach the city and the museums.

The Crete Locals review

Indigo Inn Casa produces the widest gap between two review platforms in this whole programme, 8.9 on Booking.com against 4.1 on Tripadvisor, and the explanation is not that one set of guests is wrong. Read the Tripadvisor file by year and the shape is clear: 4.59 in 2023, 4.52 in 2024, then 3.48 in 2025 with fourteen one-star reviews, then back up to 4.43 in 2026. Something broke in 2025 and much of it has since been fixed, helped by a complete turnover of front-of-house staff between the two seasons.

What has not been fixed is the overbooking. Thirteen of the sixteen one-star reviews are from people who never got the room they paid for, and several of them praise the hotel they were eventually given a night or two later, which tells you the product is not the problem. The most recent complaints at the time of writing are both from September 2026, one from a guest who had paid in full months earlier and was emailed two days before travelling. Management started answering reviews in 2026, which is progress, but has never replied to a single one-star review and has never once addressed the subject.

When the stay goes to plan the praise is genuine and specific. Staff are named by name in most positive reviews. The four-pool garden is a real piece of design. Breakfast and dinner both score 9.5. The location does exactly what a Hersonissos base should, with the strip at the door and the sand a few minutes away. Set against that: rooms stripped back to a bed and a hanging rail, housekeeping that comes and goes, and music across the pools that makes the loungers a poor place to read.

Book Indigo Inn Casa with your eyes open, and book it directly rather than through a package reseller, since that is where almost every relocation complaint originates. Get the room type in writing, reconfirm a few days out, ask for a quiet aspect, and treat the 150 euros a night in July or 189 in August, before 13 per cent VAT and a 7 euro nightly environmental fee, as the price of a good pool garden rather than a finished hotel room. If that sounds like more management than a holiday should need, this coast has calmer adults-only options and we would send you to those first.